Depending on the device you use, there are different ways to take a screenshot:
For Android devices:
- Pressing the Power/Lock + Volume Down buttons for a few seconds.
- In some devices, mainly those that have old versions of Android or Samsung, these buttons can be Power/Lock + Home.
To verify if the screenshot was taken correctly, enter the photo gallery and look for it in the "Screenshots" section. Whenever you take a screenshot, the device will make a shutter sound; this will also help you to know if it was taken correctly.
For iOS devices:
- Press the Lock (on the right side of the device) and Home (in the center of the device) buttons at the same time. If the screenshot is not taken, please try again until it becomes effective.
- If your device does not have a Home button, press the side button and the volume up button at the same time.
To find the screenshot, enter the Gallery of the device, "Albums" and go to the "Screenshot" folder.